Artifact: Service Delivery Action List

This artifact contains a list of identified action items that must be tracked to closure in the lifecycle of the engagement. For each action, responsibility and target completion date must be specified.

Work Product Kinds: Artifacts

Relationships

Roles	Responsible:	Modified By: Change Manager Event Analyst Event Manager Incident Manager Maintenance Change Request Manager Problem Manager Release Manager Request Fulfillment Manager
Tasks	Input To:	Output From: Manage Access Requests Manage Change Requests Manage Events Manage Incidents Manage Maintenance Change Requests Manage Problems Manage Releases And Deployments Manage Service Requests

Illustrations

Templates	Service Delivery Action List